Service Welfare |
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HIVE INFORMATION SERVICE
The HIVE Information Service is a tri-Service information network available to all members of the Service community – serving personnel both married and single, together with their families and dependants as well as civilians employed by the Services. The predominance of HIVE information centres is within UK with our overseas Information Centres in the Falkland Islands, Brunei, Belize, BATUS, Gibraltar, Milan, Naples, Lisbon and five in Cyprus. In addition, British Forces Germany have responsibility for 24 HIVE Information Centres.
Worldwide the HIVE Information Centres offer an extensive range of information on the local unit and civilian facilities, schools and further education, housing, healthcare facilities, employment and training opportunities, relocation and local interest. All our staff are professionally trained to fulfill their role as HIVE Information Officers with management support from their employing units and HIVE Regional Managers.
Communication is fast and effective. Through the Internet, we network worldwide, resourcing national and local information as needed. Information on future relocations is one of our key areas of information support and is available either in advance or on arrival at the receiving unit. Email facilities between families and those serving away during operational deployments are also available through our HIVE Information Centres.
HIVE Information Officers are not trained in welfare counselling. We are however able to offer initial support to individuals and can advise referral to those professional agencies best suited to the individual's circumstances. All HIVE staff are bound to a Code of Confidentiality.
The HIVE Information Service is publicly funded by MOD in order for us to provide you with a professional and comprehensive information service; to refer those with personal or confidential issues to qualified and professional agencies and to act as facilitators for local Service community events. Our strong ties with MOD, the chain of command and professional civilian agencies are an essential element to our success; but your feedback is important to our way forward.
We began as a volunteer service when dedicated Service Spouses volunteered their time to share information amongst their local communities. Today we are proud that our service is recognised and valued across the Forces for its professional approach, initiative and commitment to you. We will continue to develop our information support, intent on delivering the right information, to the right people, at the right time, in the right place.
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